FREQUENTLY ASKED QUESTIONS

Can I change my delivery address ?

We can only change your delivery address prior to your order being dispatched. If your order has been already sent, when the courier contacts you regarding your delivery they will provide certain options that you can make to your delivery eg. leave with a neighbour.

What is your returns policy and how do I return?

We hope you’re really happy with your purchase. If not, please visit our return policy page and you’ll find everything you need to know on how to return an item.

My item appears to be faulty?

If you feel an item you received within the last 6 months has become faulty, please contact our team.

It is likely that we will need to get the items back from you to test for a fault.

Please note that we are unable to send replacements for items until they have been tested.

For further information please read our warranty page.

Can I cancel or amend my order?

If your order has not yet been fulfilled you will be able to cancel or amend your order. Please be quick, as once your order has been collected we are unable to make any amendments or cancellations.

If your order has already been sent, you have 28 days to return the items to us for a full refund.

My order hasn't arrived, what do I do?

First thing to do is to check your tracking link for the latest updates. Our couriers do their best to get your order delivered to you by the expected delivery date, but occasionally things can take a little longer than expected, especially during busy times.

Please do contact our team if your parcel has not arrived within 5 working days.

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